Vertex™ NG911 Call Handling
Next Generation of 911 Call Handling
The proven NG911 platform built for dispatchers managing modern-day emergencies, unifying voice, text, video, and location.
Go Beyond the 911 Call
Emergencies are evolving, and so are the ways people reach out for help. CentralSquare Vertex™ NG911 Call Handling gives PSAPs a single, unified platform for voice, text, video, and location.
With built-in tools for voice, text, video, and translation, Vertex breaks down barriers and speeds up response.
Backed by more than three decades of public safety experience, Vertex delivers unmatched reliability and the flexibility to grow with your community’s needs.
Every Channel. Every Caller. Every Language.
Unified Communications
Manage calls, texts, images, and live video from a single interface, giving call takers a complete view of every emergency as it unfolds.
Precise Caller Location
Quickly identify caller locations with built-in CLQ technology. No extra apps, no delays.
Works With What You Have
Connect your CAD and call handling to eliminate data silos and improve collaboration between dispatchers and responders.
Built-In Resilience
Stay online through cyberattacks, outages, and disasters with secure cloud backup that keeps your center online
East Baton Rouge Parish Communications, LA: A Partnership Built for Modern Emergency Response
East Baton Rouge Parish Communications is modernizing emergency response with Enterprise and Vertex™ NG911. Through a strong partnership with CentralSquare, East Baton Rouge has built a full public safety ecosystem, in the cloud, that delivers a seamless experience from the 911 caller to the dispatcher to the officer in the field.
How Morgan County 911 Improved Call Handling
See how Morgan County 911, AL improved call handling efficiency and support for their emergency services.
How Hamilton County Reduced Response Times
Learn how Hamilton County, TN uses CAD and 911 features to reduce response times and improve coordination in emergency situations.
Empower your team to send help faster to the people who really need it with cloud-based operational innovations:
- Automated abandoned call processing handles more than 30% of 911 calls without dispatcher action
- Sort and route calls with Automatic Call Distribution (ACD) and IVR routing, reducing misdirected calls and wait times
- Completely customizable layout personalized for your workflows
CentralSquare partners with Amazon Web Services (AWS) to provide you with the best in cloud security and reliability.
Impact for Every Role
Vertex™ gives your center the tools to handle every call – voice, text, video, and any language – with automated workflows that reduce dispatcher burden and real-time dashboards that keep supervisors informed.
Vertex™ is CAD-agnostic and integrates with any ESRI or GIS service – no forced infrastructure replacement. Cloud or on-premise deployment, with managed updates, geo-diverse redundancy, and cloud test environments.
Vertex™ keeps your center online during cyberattacks, network outages, and natural disasters, with geo-diverse cloud architecture, automatic failover, and dynamic resource scaling during wide-scale emergencies.
Predictable annual subscription pricing replaces unpredictable hardware refresh cycles. Cloud deployment eliminates duplicate facility infrastructure and can reduce compute and networking costs by up to 66%.
Vertex™ improves call handling speed and accuracy with proprietary Caller Location Query, call prioritization, and deep CAD integration, giving dispatchers the right information the moment a call arrives.
Built for Every Way the Public Reaches 911
Clear Communication Across Any Language
Emergencies can't wait for translation. With built-in text translation and transcription for 150+ languages in under 10 seconds, telecommunicators can connect with every caller instantly — no delays, no third-party services.
Uninterrupted Access to 911
Even during cyberattacks, natural disasters, or network failures, geo-diverse cloud architecture with automatic failover keeps your center online and your community connected to emergency services.
Faster, More Informed Decisions
Integrated tools give call takers instant access to voice, text, video, and location data in one place. Empower your team to act, prioritize, and coordinate more effectively.
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